Terms of Service

1. Introduction

Welcome to AVAJORA GAMES LTD, trading as Avajora Games (“we,” “us,” or “our”). These Terms of Service (“Terms”) form a legally binding agreement between you (“you” or “user”) and AVAJORA GAMES LTD governing your access to and use of our mobile games, applications, websites (including avajora.com), and all related services (collectively, the “Services”).

By downloading, installing, accessing, or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where required by law, provide notice through the Services or by other means. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

2. Definitions

• “Content” means all text, graphics, images, music, audio, video, software, code, data, and other materials available through the Services.
• “In-App Purchase” (IAP) means any purchase of Virtual Items or premium features made within the Services through the Apple App Store, Google Play Store, or other authorised platform.
• “Services” means all mobile games, applications, websites, and related services published or operated by AVAJORA GAMES LTD.
• “User-Generated Content” (UGC) means any content created, uploaded, or shared by users through the Services, including but not limited to messages, usernames, profile images, reviews, and gameplay recordings.
• “Virtual Items” means virtual currencies, coins, tokens, power-ups, skins, characters, and other digital goods available within the Services.

3. Company Information

4. Eligibility & Age Requirements

You must meet the minimum age requirement for your jurisdiction to use our Services:

• General: 13 years of age (or the minimum age required by applicable law in your jurisdiction).
• EEA/UK default (GDPR): 16 years for consent-based data processing, unless a lower threshold applies.
• Germany: 16 years.
• France: 15 years.
• Italy, Spain: 14 years.
• United States (COPPA): 13 years.

If you are between the minimum age and the age of legal majority in your jurisdiction, you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using our Services, you represent and warrant that you meet the applicable age requirement, have the legal capacity to enter into these Terms, will comply with all applicable laws, and have not been previously suspended or removed from the Services.

4.2 Age Ratings & Content Advisories

Our games carry age ratings assigned by platform rating boards (IARC for Google Play, and platform-specific ratings for the Apple App Store). Each game's age rating is displayed on its store listing page before download.

Our games are NOT directed at children. While our casual mobile games may have broad appeal and family-friendly content, they are designed for and marketed to a general audience aged 13 and above (or the applicable minimum age in your jurisdiction). We do not knowingly target, advertise to, or collect personal data from children below the applicable age threshold.

Age ratings reflect content descriptors (e.g., “Mild Fantasy Violence,” “In-App Purchases,” “Digital Purchases”). Parents and guardians should review age ratings and content descriptors before allowing children to download or play our games. For more information on how we handle data when children may access our Services, see our Privacy for Parents page.

Third-party advertising: Our free-to-play games display advertisements served by third-party ad networks. While we take steps to filter inappropriate ad content, we do not control the specific ads shown by third-party networks. If you see an inappropriate ad, please report it via in-game settings or contact us at support@avajora.com.

5. Account Registration & Security

5.1 Account creation

Certain features of our Services may require you to create an account. When doing so, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5.2 Account security

You agree to:

• Choose a strong password and keep it confidential.
• Notify us immediately at support@avajora.com of any unauthorised use of your account.
• Not share, sell, transfer, or assign your account to another person.
• Not create multiple accounts, or use another person's account.

5.3 Account deletion

You may request deletion of your account at any time by contacting us at support@avajora.com. We will process account deletion requests within 30 days of verification. Upon deletion, you will lose access to all associated data, Virtual Items, in-game progress, and purchase history. Account deletion is irreversible.

6. Licence to Use Our Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your personal, non-commercial entertainment purposes only. This licence does not convey any ownership right in or to the Services or any Content.

We reserve all rights not expressly granted to you under these Terms. We may revoke this licence at any time if you violate these Terms.

7. Restrictions on Use

You agree not to:

• Use the Services for any commercial purpose or for the benefit of any third party.
• Copy, modify, adapt, translate, decompile, reverse-engineer, disassemble, or create derivative works of any part of the Services, except as expressly permitted by applicable law (e.g., EU Directive 2009/24/EC).
• Use cheats, exploits, automation software, bots, hacks, mods, or any unauthorised third-party software designed to interfere with or gain an unfair advantage in the Services.
• Install, use, or distribute modified versions of our games (including modified APK files, IPAs, or any repackaged or tampered binaries), use emulators or virtualisation software to circumvent platform restrictions, or employ automation tools, macros, scripts, or any other means to automate gameplay or bypass game mechanics. Use of such unauthorised modifications or tools is a material breach of these Terms and grounds for immediate termination of your account without refund.
• Access or attempt to access accounts, servers, or networks connected to the Services through unauthorised means.
• Interfere with or disrupt the Services, servers, or networks.
• Collect, harvest, scrape, or store personal information about other users without their consent.
• Use the Services for any illegal or unauthorised purpose.
• Upload, post, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Circumvent, disable, or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content.
• Exploit the Services in any unauthorised way, including by trespass or burdening network capacity.

8. User Conduct & Community Standards

We strive to maintain a safe, respectful, and enjoyable environment for all users. You agree to:

• Treat other users with respect and courtesy.
• Not engage in harassment, bullying, hate speech, threats, or discriminatory behaviour.
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Not spam, advertise, or solicit other users.
• Not share inappropriate, offensive, or explicit content.
• Comply with all applicable laws and regulations.

We reserve the right to monitor user conduct and take enforcement action — including warnings, temporary suspensions, or permanent bans — for violations of these Terms or our community standards, at our sole discretion.

9. In-App Purchases & Virtual Items

9.1 Virtual Items

Our Services may include Virtual Items such as virtual currencies, coins, power-ups, skins, characters, and other digital goods. Virtual Items have no real-world monetary value and cannot be exchanged for real money, goods, or services outside the Services.

No Ownership — Limited Licence Only. You acknowledge that you have no property right in any Virtual Items. Virtual Items are licensed to you on a limited, non-exclusive, non-transferable, revocable basis. We may manage, regulate, control, modify, or eliminate Virtual Items at any time, with or without notice. We reserve the right to change the attributes, functionality, availability, or pricing of Virtual Items without liability to you. Upon termination of your account or discontinuation of a game, all Virtual Items associated with your account will be forfeited without refund or compensation, except as required by applicable law.

9.1B Consumable vs. Non-Consumable Virtual Items

Virtual Items in our games fall into two categories:

• Consumable Items: Single-use items that are consumed immediately upon use (e.g., extra lives, boosters, temporary power-ups, in-game currency used to purchase other items). Once consumed, these items are permanently removed from your account and cannot be restored, even if you delete and reinstall the game or switch devices. Most purchases in our games are consumable.
• Non-Consumable Items: Permanent unlocks that remain in your account indefinitely (e.g., ad-free upgrades, permanent character unlocks, level packs). Non-consumable items may be restored if you reinstall the game or switch devices, provided you sign in with the same platform account (Google Play or Apple ID) used for the original purchase. However, even non-consumable items are lost if your account is terminated or the game is discontinued.

Important: Because consumable items are used immediately, they cannot be refunded after consumption, except where required by law. Before making a purchase, carefully review whether the item is consumable or non-consumable. The item type is indicated on the purchase screen.

9.2 Purchases

You may purchase Virtual Items through In-App Purchases via the Apple App Store, Google Play Store, or other authorised platforms. All purchases are processed by the platform operator, and you agree to comply with their terms and conditions. Prices are displayed in the currency of your app store or payment method and may include applicable taxes.

9.2B Pricing & Currency Transparency

Virtual Item prices are displayed in your local app store currency and include any applicable taxes (VAT in the UK/EU, GST in applicable jurisdictions, sales tax in the United States) as required by law. The final price shown at checkout on the app store is the amount you will be charged.

Exchange rates and platform fees: Exchange rates for non-local currencies and platform service fees (Apple App Store commission, Google Play service fee) are determined by the platform operator (Apple or Google). We do not control these rates or fees and cannot provide refunds for currency fluctuations, foreign transaction fees charged by your bank, or changes in platform pricing policies.

Price localization: Prices may vary by country or region due to local taxes, currency exchange rates, purchasing power parity adjustments, and platform requirements. We reserve the right to offer region-specific pricing or promotional discounts at our discretion.

9.3 Pricing changes

We reserve the right to change the pricing of Virtual Items at any time. Price changes do not affect previously completed purchases.

9.4 No transfer or cash-out

Virtual Items may not be sold, gifted, transferred, traded, or otherwise conveyed to another person, and may not be exchanged or redeemed for real-world currency outside the Services. Any attempt to do so is a violation of these Terms and may result in termination of your account.

9.5 Loss of Virtual Items

If your account is terminated or deleted (whether by you or by us), you will lose all Virtual Items associated with that account. We are not obligated to provide any refund or compensation for lost Virtual Items, except as required by applicable law.

10. Subscriptions & Auto-Renewal

10.1 Subscription services

This section applies only when subscription features are offered within a specific game.

Some of our Services may offer subscription-based features or premium access (“Subscriptions”). Subscriptions are billed on a recurring basis (e.g., weekly, monthly, or annually) at the price disclosed at the time of purchase.

10.2 Auto-renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged through your app store account at the current subscription rate. You can manage or cancel your Subscription at any time through your app store account settings (Apple App Store or Google Play Store).

10.3 Price changes

We may change subscription prices. If we do, we will provide advance notice, and the new price will apply from your next renewal period. If you do not agree to the price change, you must cancel before the renewal date.

10.4 Free trials

We may offer free trial periods for certain Subscriptions. If you do not cancel before the free trial ends, your Subscription will automatically convert to a paid Subscription at the applicable rate.

10.5 Cancellation & unused time

If you cancel a Subscription, you will retain access to the subscription benefits until the end of your current paid billing period. No partial refunds are provided for unused time within a billing period, except where required by applicable law (including UK and EU cooling-off rights described in Section 11).

10.6 App store disclosure

All subscription terms, pricing, and billing frequency are displayed on the app store product page before you confirm your purchase. By subscribing, you acknowledge the recurring nature of the charges. Apple and Google each require that subscription terms are disclosed before purchase; we comply with the Apple App Store Review Guidelines (Section 3.1.2) and Google Play Billing policies, including clear disclosure of the subscription period, price, and auto-renewal terms.

11. Refund Policy & Cooling-Off Rights

11.1 Platform refunds

In-App Purchases are processed by the Apple App Store or Google Play Store. Refund requests should be directed to the applicable platform in accordance with their refund policies.

11.2 UK Consumer Rights Act 2015

If you are a consumer in the United Kingdom, you have a statutory right to cancel a digital content purchase within 14 days of the purchase date (the “cooling-off period”) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

However, you acknowledge and agree that by beginning to download or stream digital content (including Virtual Items) during the cooling-off period, you may lose your right to cancel once the download or performance of the digital content has begun, provided that: (a) you have given your express consent; and (b) you have acknowledged that you will lose your cancellation right.

11.3 EU consumers

If you are a consumer in the European Economic Area, similar cooling-off rights apply under the Consumer Rights Directive (2011/83/EU). The same conditions regarding express consent and acknowledgement of loss of cancellation right apply.

11.4 Defective digital content

Nothing in these Terms affects your statutory rights regarding defective digital content. If digital content is faulty, you may be entitled to a repair, replacement, or refund under applicable consumer protection law.

12. Advertising & Third-Party SDKs

12.1 Advertisements

Our Services are free to play and are supported in part by advertisements. Our Services display advertisements, which may include banner ads, interstitial ads, rewarded video ads, and native ads. Contextual (non-personalised) ads are displayed as part of the service without separate consent. Personalised (interest-based) ads are only displayed with your explicit, separate consent in accordance with GDPR and applicable privacy laws. If you do not consent to personalised ads, you will still see contextual ads.

12.2 Advertising partners

We use CAS.ai (Clever Ads Solutions / CLEAR INVEST LTD) as our ad mediation platform. CAS.ai runs real-time auctions among multiple advertising networks to determine the most relevant ad for each placement. Our principal advertising SDK partners are listed on our Advertising Partners page, which is the canonical, up-to-date source. Key partners include:

• CAS.ai (mediation orchestrator)
• Unity Ads (direct SDK + via CAS.ai)
• Liftoff Monetize / Vungle (direct SDK + via CAS.ai)
• InMobi (direct SDK + via CAS.ai)
• AppLovin (via CAS.ai)
• Google AdMob (via CAS.ai)
• Google Firebase Analytics (gameplay analytics & engagement metrics)

For full details — including privacy policy links, opt-out mechanisms, and data-retention periods — visit our Advertising Partners page.

12.2B Cross-Promotion of Our Games

We may display advertisements promoting our other games within our Services (“cross-promotion”). Cross-promotional ads are served directly by us, not via external ad networks, and are part of our normal business operations.

Cross-promotional ads may use aggregated gameplay data from your current session (e.g., suggesting games similar to the one you are playing), but do not use cross-app tracking identifiers or link your identity across different games in our portfolio. You cannot opt out of cross-promotional ads, as they are integral to how we operate free-to-play games and fund development of new content.

We reserve the right to promote our own games within our Services without separate consent, as this constitutes legitimate business interest and does not involve third-party data sharing.

12.3 Data collection by advertising SDKs

These advertising partners may collect device identifiers (e.g., IDFA, GAID), IP address, usage data, and ad interaction data to serve personalised or contextual advertisements. For full details on what data is collected and how it is used, please see our Privacy Policy.

12.4 Opting out of personalised ads

You can limit personalised advertising through your device settings:

• iOS: Settings → Privacy & Security → Tracking → disable “Allow Apps to Request to Track.”
• Android: Settings → Privacy → Ads → “Delete advertising ID” or “Opt out of Ads Personalisation.”

12.5 Regional Content Restrictions

The Services are distributed worldwide via the Apple App Store and Google Play Store. Certain game content, features, or in-app advertisements may be restricted, modified, or unavailable in specific countries or regions due to:

• Legal or regulatory requirements (e.g., restrictions on gambling-themed content, loot boxes, or specific types of advertisements under local law);
• Platform policies imposed by Apple or Google in specific jurisdictions;
• Age rating classifications (PEGI in Europe, ESRB in North America, IARC globally, or local rating boards);
• Cultural sensitivities or content standards applicable in certain markets;
• Advertising network availability (certain ad partners may not operate in all countries, which may affect ad delivery or revenue-sharing mechanisms);
• Payment method restrictions (In-App Purchases may be unavailable in regions where Apple or Google does not support local payment methods).

No guarantee of availability. We do not guarantee that the Services, or any specific feature or content, will be available in your country or region. Regional restrictions may be imposed or lifted at any time based on platform requirements, legal changes, or our business decisions. We are not obligated to provide refunds or compensation if a feature or Service becomes unavailable in your region due to platform policy changes or legal requirements.

General restrictions only. We do not implement country-specific content filtering or geo-blocking for individual countries. Restrictions are determined by the Apple App Store and Google Play Store based on their regional compliance frameworks and our designated age ratings. If you access the Services from a restricted region, you are responsible for ensuring your use complies with applicable local laws.

12.6 Better Ads Standards & Industry Compliance

We are committed to providing a high-quality advertising experience. All advertisements displayed within our Services comply with the Coalition for Better Ads Standards, including but not limited to limitations on pop-up ads, auto-play video ads with sound, prestitial countdown ads, and large sticky ads. Rewarded video ads within our games are always user-initiated (the user chooses to watch in exchange for an in-game reward) and can be skipped or dismissed after the allotted time.

We and our advertising partners use the IAB Open Measurement SDK (OM SDK) to enable independent third-party verification and measurement of advertising impressions, viewability, and invalid traffic within our Services. Third-party measurement partners participating in the IAB Open Measurement Working Group may collect and process data as part of performing ad measurement and related services.

12.7 Content Policies

All content within our Services, including in-app content, cross-promotional creatives, and any advertisements served through our ad mediation partners, must comply with:

• Apple App Store Guidelines and Google Play Developer Policies;
• AppLovin Content Policies, including but not limited to prohibitions on adult content, excessive violence, deceptive practices, hate speech, illegal activities, and misleading advertisements;
• All applicable laws and regulations in the jurisdictions where our Services are available;
• Industry self-regulatory standards, including the Coalition for Better Ads Standards and IAB guidelines.

We do not knowingly publish or promote content that is designed to deceive, mislead, or defraud users, or that contains malware, spyware, or other harmful software. We do not knowingly serve or allow advertisements that promote illegal products or services, contain adult or sexually explicit material (except as permitted by applicable law and platform policy), employ deceptive “bait-and-switch” tactics, or auto-redirect users to external websites without their consent.

Invalid Traffic & Ad Fraud. We take all reasonable measures to prevent invalid traffic (IVT), including click fraud, impression fraud, and other forms of ad fraud, within our Services. We cooperate with our advertising partners’ anti-fraud systems and promptly investigate any suspected invalid traffic. We do not use bots, click farms, or any automated means to inflate ad impressions or clicks.

12.8 VPN & Proxy Restrictions

Our games are not VPN applications and do not provide virtual private network, proxy server, or similar functionality. In accordance with AppLovin’s Publisher Policies, we do not access or use AppLovin’s Services in connection with apps that provide virtual private networks, proxy servers, or similar products or services.

13. Data Protection & Privacy

Your privacy is important to us. Our collection, use, and sharing of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices as described in the Privacy Policy.

We comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, the California Consumer Privacy Act (CCPA) as amended by the CPRA, the Children's Online Privacy Protection Act (COPPA), and other applicable privacy laws.

We use Unity Analytics (Unity Technologies Inc.) and Google Firebase Analytics (Google LLC) to collect anonymised gameplay usage data to improve our Services. Firebase Analytics collects device information, app-instance identifiers, Android Advertising ID (GAID), and gameplay event data; it is governed by the Firebase Terms of Service and Google Cloud Terms of Service. Firebase Analytics is disabled for child-identified sessions. We use CAS.ai (CLEAR INVEST LTD) as our ad mediation platform, which may route data to multiple advertising networks including AppLovin, Google AdMob, ironSource, Meta, Vungle/Liftoff, InMobi, and others. We never sell your personal data for monetary consideration. The sharing of advertising identifiers with ad networks for interest-based advertising may constitute a “sale” or “sharing” under the California Consumer Privacy Act (CCPA). You can opt out via our Do Not Sell / Share page. For full details, please refer to our Privacy Policy.

14. Cookies & Tracking Technologies

Our website (avajora.com) uses cookies and similar tracking technologies. We use Google Analytics 4 to collect anonymised website usage data, subject to your consent via our cookie consent manager (Klaro).

For full details on the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

You can change your cookie preferences at any time using the “Cookie Settings” link in our website footer.

15. Intellectual Property

15.1 Our rights

All rights, title, and interest in and to the Services — including all Content, features, functionality, software, code, graphics, designs, trademarks, trade names, logos, and other materials — are owned by AVAJORA GAMES LTD or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United Kingdom, the European Union, and international treaties.

15.2 Trademarks

“Avajora Games,” the Avajora Games logo, and all related names, logos, product and service names, designs, and slogans are trademarks of AVAJORA GAMES LTD or its affiliates. You must not use such marks without our prior written permission.

15.3 Feedback

Any feedback, suggestions, or ideas you provide to us regarding the Services will be considered non-confidential and non-proprietary. We are free to use such feedback for any purpose without any obligation or compensation to you.

15.4 User Screenshots & Gameplay Videos

You are permitted to capture screenshots, video recordings, and audio-visual recordings of gameplay from our Services for personal, non-commercial use only, including sharing on social media platforms, personal blogs, and with friends and family.

Commercial use. If you wish to use screenshots or gameplay footage for commercial purposes (e.g., YouTube monetisation, Twitch affiliate or partner programs, sponsored content, advertising, or for-profit streaming), you must obtain our prior written permission by contacting support@avajora.com. We grant permission on a case-by-case basis and may require attribution or impose additional conditions.

Reservation of rights. All intellectual property rights in the underlying game content (graphics, music, characters, storyline, code) remain our exclusive property. Your creation of screenshots or gameplay videos does not grant you any ownership rights in our intellectual property. You may not use our trademarks, logos, or game assets outside of fair-use gameplay recording without express written permission.

Prohibited uses. You may not use screenshots or gameplay videos in a manner that: (a) suggests endorsement or affiliation with AVAJORA GAMES LTD without our permission; (b) contains or promotes illegal, defamatory, obscene, or harmful content; (c) misrepresents the nature of the Services; or (d) violates any third-party rights.

16. User-Generated Content

This section applies only if a game includes user-generated content features.

16.1 Licence grant

If you submit, post, upload, or share any User-Generated Content through the Services, you grant AVAJORA GAMES LTD a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with the Services and our business operations.

16.2 Your representations

You represent and warrant that your User-Generated Content:

• Is original to you or you have the right to share it.
• Does not infringe any third-party intellectual property rights.
• Does not violate any applicable law or these Terms.
• Is not harmful, obscene, defamatory, or otherwise objectionable.

16.3 Removal & DMCA / takedown

We reserve the right to remove any User-Generated Content at our sole discretion. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please send a written notice to legal@avajora.com with the following information:

• A description of the copyrighted work you claim has been infringed.
• A description of where the allegedly infringing material is located within the Services.
• Your contact information (name, address, email, telephone).
• A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
• Your physical or electronic signature.

17. Third-Party Services & Links

Our Services may contain links to, or integrate with, third-party websites, applications, platforms, or services (including social media networks, advertising partners, and analytics providers). We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party services.

Your interactions with third-party services are solely between you and that third party and are subject to their terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access through our Services.

18. Updates & Modifications

We may update, modify, suspend, or discontinue any aspect of the Services at any time without prior notice. This includes adding, removing, or changing features, functionality, Content, or system requirements.

We may require you to download and install updates to continue using certain Services. Some updates may be installed automatically, and you consent to such automatic updates. We are not liable to you for any such changes or discontinuation.

18.1 Beta & Early Access Programs

We may invite you to test pre-release versions of our games or features (“Beta” or “Early Access” builds). Beta content is provided “as is” without warranty, may contain bugs or incomplete features, and may be discontinued at any time. Progress, virtual items, or data from Beta builds may not carry over to the final release. By participating in a Beta programme you agree to keep all pre-release information confidential unless we state otherwise.

18.2 In-Game Events & Promotions

Our Services may include limited-time events, seasonal content, special promotions, leaderboard competitions, or exclusive rewards (“In-Game Events”). In-Game Events are temporary by design and may expire, rotate, or be removed without notice.

Event rules & rewards. Each In-Game Event may have specific rules, eligibility criteria, duration, and reward structures. We will communicate these details within the game user interface or via in-app notifications. By participating in an In-Game Event, you agree to comply with its rules.

Right to modify or cancel. We reserve the right to modify, suspend, or cancel any In-Game Event at any time, including changing reward values, event duration, or eligibility requirements. We will provide advance notice where reasonably practicable, but are not required to do so if the change is necessary to prevent exploitation, maintain game balance, or address technical issues.

No compensation for expired events. Once an In-Game Event concludes or is removed, any unclaimed rewards, incomplete progress, or event-specific Virtual Items may be forfeited without compensation. We are not obligated to extend event deadlines or provide retroactive rewards, except where required by applicable consumer protection law.

18.3 Game Discontinuation & End-of-Service

We reserve the right to discontinue any game or Service at our sole discretion. If we decide to permanently shut down a game or Service, we will provide at least 90 days’ advance notice via email (if you have provided one) and/or in-app notification, except in cases of force majeure, legal or regulatory requirements, or where immediate shutdown is necessary to protect our systems or users.

Data loss & Virtual Items. Upon discontinuation of a game or Service, all user accounts, progress, Virtual Items, and associated data will be permanently deleted and cannot be recovered. We are not obligated to provide refunds for previously purchased Virtual Items or unused Subscriptions, except where required by applicable consumer protection law (including the UK Consumer Rights Act 2015 and EU consumer rights legislation).

Platform-specific refunds. If a game is discontinued within a short period after launch (e.g., less than 6 months), we will work with the Apple App Store and Google Play Store to facilitate refunds for recent purchases in accordance with their refund policies and applicable law. For games operated for longer periods, no refunds will be provided except as required by law.

Server maintenance vs. discontinuation. Scheduled or emergency server maintenance, temporary outages, or Service interruptions do not constitute discontinuation. This section applies only to permanent, irreversible shutdown of a game or Service.

18.4 Live Ops & Server-Side Events

Our Services operate on a “live operations” (Live Ops) model, meaning that gameplay content, features, difficulty balancing, economy adjustments, and in-game events may be updated, modified, or rebalanced via server-side configuration changes without requiring you to download a new app version.

Server-side changes. We may deploy server-side updates at any time to: adjust Virtual Item pricing or availability; rebalance game difficulty or reward structures; activate or deactivate features; fix exploits or unintended behaviour; or introduce new content. These changes take effect immediately upon deployment and do not require advance notice.

No compensation for balance changes. Live Ops updates may affect the value, utility, or effectiveness of Virtual Items you have purchased or earned. We are not obligated to provide refunds, compensation, or equivalent Virtual Items if a server-side update reduces the utility of an item, changes game balance, or alters reward structures. By using our Services, you acknowledge and accept that the gaming experience is subject to ongoing changes as part of our commitment to maintaining a fair, balanced, and engaging experience for all players.

19. Disclaimers & Warranty Exclusions

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

We do not warrant that:

• The Services will meet your requirements or expectations.
• The Services will be available at all times or at any particular time.
• Any errors or defects will be corrected.
• The Services are free of viruses or other harmful components.
• The results obtained from using the Services will be accurate or reliable.

Nothing in these Terms excludes or limits any warranty that cannot be excluded or limited under applicable law (including consumer protection laws of the United Kingdom and the European Union). In particular, nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AVAJORA GAMES LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Services.
• Any conduct or content of any third party on the Services.
• Any content obtained from the Services.
• Unauthorised access, use, or alteration of your transmissions or content.

In no event shall our total aggregate liability to you for all claims relating to the Services exceed the greater of: (a) the amount you paid to us in the twelve (12) months prior to the claim; or (b) one hundred pounds sterling (£100).

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the laws of England and Wales.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless AVAJORA GAMES LTD, its affiliates, and their respective directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms.
• Your violation of any law or the rights of a third party.
• Your use or misuse of the Services.
• Any User-Generated Content you submit, post, or upload to the Services.

This indemnification obligation does not apply to the extent that the claim arises from our own negligence or wilful misconduct.

Consumer law carve-out. Nothing in this Section 21 requires you to indemnify us for any matter to the extent that doing so would contravene your statutory rights as a consumer under the UK Consumer Rights Act 2015, the EU Consumer Rights Directive (2011/83/EU), or any other mandatory consumer protection law applicable in your jurisdiction. This indemnification clause applies only to losses caused by your breach, misuse, or unlawful conduct — not to ordinary use of the Services.

22. Termination

22.1 Termination by us

We may suspend or terminate your access to the Services in the following circumstances:

• Immediate termination (no prior notice) — for breach of these Terms, fraudulent, illegal, or harmful activity, or conduct that harms other users or the integrity of the Services.
• With 30 days’ prior notice — for extended periods of inactivity (12 months or more with no logins), or at our discretion for any other lawful reason not related to your misconduct.

Where we terminate without cause (i.e. not due to your breach or misconduct), we will provide at least 30 calendar days’ written notice to the email address associated with your account (if available) or via an in-app notification. During this notice period you may export any data or in-game progress that our Services allow you to export.

22.2 Termination by you

You may stop using the Services at any time and request account deletion by contacting support@avajora.com.

22.3 Effect of termination

Upon termination, your right to use the Services will immediately cease. You will lose access to all Virtual Items, in-game progress, and associated data. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.

23. Dispute Resolution & Governing Law

23.1 Governing law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

United States residents. If you are a resident of the United States, the choice of English law does not deprive you of the protection of mandatory consumer protection laws that cannot be waived by contract under the laws of your state of residence or the federal laws of the United States. In the event of a conflict between English law and the mandatory consumer protection laws of your jurisdiction, the mandatory consumer protection laws shall prevail to the extent of the conflict. This includes, but is not limited to, state consumer protection statutes, unfair and deceptive trade practices acts, and federal consumer protection regulations.

23.2 Informal resolution

Before initiating any formal proceedings, you agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services through good-faith negotiations by contacting us at legal@avajora.com. We will attempt to resolve the dispute within 30 days.

23.3 Jurisdiction

If the dispute cannot be resolved informally, you agree that any legal action must be brought in the courts of England and Wales, and you consent to the exclusive jurisdiction of such courts.

23.4 EU consumers

If you are a consumer in the European Union, nothing in these Terms affects your statutory rights as a consumer under the laws of the EU Member State in which you reside.

23.5 UK Alternative Dispute Resolution (ADR)

In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to inform UK consumers that we are not currently registered with, or obligated to use, a certified Alternative Dispute Resolution (ADR) provider. If we are unable to resolve your complaint through our internal process, you may wish to contact the Centre for Effective Dispute Resolution (CEDR) at cedr.com or the relevant ombudsman service. You also retain the right to take your complaint to the courts.

23.6 Time limitation

United States residents: To the extent permitted by applicable law, any claim or cause of action arising out of or related to the Services must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

United Kingdom & EU residents: The limitation period applicable to you is determined by mandatory law in your jurisdiction (e.g., six years under the Limitation Act 1980 in England and Wales, or the equivalent period under EU consumer protection legislation). Nothing in these Terms reduces the statutory limitation period available to you.

24. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, public health emergencies (including lockdowns, quarantines, or government-mandated restrictions on movement or commerce), war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, earthquakes, accidents, strikes, labour shortages, supply chain disruptions, transportation disruptions, power outages, telecommunications failures, internet backbone failures, cyberattacks, distributed denial-of-service (DDoS) attacks, or disruptions to third-party services (such as app stores, cloud hosting providers, CDN providers, payment processors, or advertising networks).

Pandemic-specific provisions. In the event of a pandemic, epidemic, or public health emergency recognized by the World Health Organization (WHO), national governments, or relevant health authorities, we may experience delays or interruptions in providing the Services due to: remote work transitions, reduced workforce availability, supply chain disruptions affecting third-party SDK or cloud infrastructure providers, increased demand on server infrastructure, or platform policy changes imposed by Apple, Google, or other third parties in response to the public health crisis. We will make commercially reasonable efforts to minimize disruptions and provide notice where practicable, but are not liable for delays or failures caused by such circumstances.

Third-party dependencies. Our Services rely on third-party platforms and infrastructure providers, including but not limited to: Apple App Store, Google Play Store, Unity Technologies (game engine & analytics), Google LLC (Firebase Analytics), CAS.ai (ad mediation), Google Cloud Platform (hosting), Vercel (website hosting), and various advertising SDK providers. If any of these third parties experience outages, policy changes, service terminations, or force majeure events, we are not liable for resulting interruptions to the Services. We will use reasonable efforts to mitigate the impact and communicate with affected users.

25. Class Action Waiver & Arbitration

25.1 Class action waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than through individual negotiation, you waive any right to a jury trial and agree that such claim shall be brought individually.

This waiver applies to the fullest extent permitted by law. If you reside in a jurisdiction that does not permit class action waivers, this section may not apply to you.

25.2 Arbitration (US users only)

If you are a resident of the United States, you and AVAJORA GAMES LTDagree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (except for claims for injunctive or equitable relief) shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, rather than in court.

The arbitration shall be conducted by a single arbitrator, in the English language, and the seat of arbitration shall be London, United Kingdom — provided that the arbitration hearing may be conducted remotely (by videoconference) at your election. The arbitrator’s decision shall be final and binding and may be entered as a judgement in any court of competent jurisdiction.

Opt-out. You may opt out of this arbitration provision by sending written notice to legal@avajora.com within 30 days of first accepting these Terms. The notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.

Small claims exception. Either party may bring qualifying claims in small claims court.

Fee allocation. AVAJORA GAMES LTD will pay all arbitration filing, administration, and arbitrator fees that exceed the amount of a court filing fee in the jurisdiction where you reside. Each party bears its own legal costs unless the arbitrator awards fees to the prevailing party under applicable law.

Severability. If any portion of this arbitration provision (including the class action waiver in Section 25.1) is found to be unenforceable by a court or arbitrator, the unenforceable portion shall be severed, and the remainder of the arbitration agreement shall remain in full force and effect. If the class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief shall be severed and may proceed in court, while all other claims shall be arbitrated. If a court finds the arbitration agreement entirely unenforceable, disputes shall be resolved exclusively in the courts of England and Wales in accordance with Section 23.3.

This arbitration provision does not apply to residents of the United Kingdom, the European Economic Area, or any jurisdiction where mandatory arbitration of consumer disputes is prohibited by law.

26. Open-Source Attribution

Our Services may incorporate open-source software components licensed under various open-source licences (e.g., MIT, Apache 2.0, BSD). The use of such components is subject to their respective licence terms, which take precedence over these Terms to the extent of any conflict.

A list of open-source licences used in our applications is available within the app settings or upon request by contacting support@avajora.com. We gratefully acknowledge the contributions of the open-source community.

27. Accessibility

We aim to make our Services accessible to as many users as possible, including users with disabilities. We aim to conform to WCAG 2.1 Level AA guidelines for our website and strive to provide an inclusive experience in our games.

If you experience any accessibility barriers when using our Services, please contact us at support@avajora.com so we can work to resolve the issue.

28. General Provisions

28.1 Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and AVAJORA GAMES LTD regarding the Services and supersede any prior agreements, understandings, or representations, whether written or oral.

28.2 Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or within the Services and updating the “Last updated” date. Where required by law, we will provide additional notice (e.g., via email or in-app notification). Your continued use of the Services after changes take effect constitutes your acceptance.

28.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, it will be severed. The remaining provisions will continue in full force and effect.

28.4 Waiver

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by AVAJORA GAMES LTD.

28.5 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets.

28.6 No third-party beneficiaries

These Terms do not confer any rights on any person or party other than you and AVAJORA GAMES LTD, except as expressly stated herein. Nothing in these Terms is intended to create any rights enforceable by any person who is not a party to these Terms under the Contracts (Rights of Third Parties) Act 1999.

28.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

28.8 Language

These Terms are written in English. If these Terms are translated into any other language, the English-language version shall prevail in the event of any conflict or inconsistency.

28.9 Notices

All notices to us should be sent to legal@avajora.com or by post to our registered address. We may provide notices to you through the Services, via your app store, or by email if you have provided one.

29. How to Contact Us

If you have any questions, concerns, or feedback regarding these Terms or the Services, please contact us:

We will make every effort to respond to your enquiry within a reasonable timeframe.

30. Version History