Privacy Request

What You Can Request

How to Submit a Request

Option 1 — Email (Primary)

Send an email to privacy@avajora.com with the following information:

• Subject line: “Privacy Request — [Your Request Type]”
• Full name (or in-game username)
• Email address associated with your account (if any)
• In-game user ID (found in Settings > About within the game)
• Device type (iOS or Android)
• Request type (e.g., Access, Deletion, Portability, Opt-Out)
• Country / State of residence (to determine which law applies)

Option 2 — Web Form

Use our structured form below. It will open your default email client with a pre-filled message. If the button does not open your email app, please email us directly at privacy@avajora.com.

Option 3 — In-App

Open any of our games and navigate to:

Settings > Privacy > Contact Us

Option 4 — Postal Mail

Write to us at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Identity Verification

To protect your privacy, we may need to verify your identity before processing your request. We may ask you to:

• Confirm the email address associated with your account.
• Provide your in-game user ID.
• Respond to a verification email sent to your registered email address.

We will never ask for your password, credit card number, or government-issued ID as part of the verification process.

Requests Involving Children

If you are a parent or legal guardian submitting a request on behalf of a child under 16 (or under 13 where COPPA applies), we may ask you to:

• Provide your own identity verification (name and email).
• Confirm your relationship to the child (parent or legal guardian).
• Provide the child’s in-game user ID or device information.

We do not require government-issued identification for parental verification. We will use reasonable methods to confirm the parent-child relationship, such as matching the email address used to contact support or verifying account ownership through in-game identifiers.

Response Times

All requests are processed free of charge, unless requests are manifestly unfounded or excessive (GDPR Art. 12(5)).

Request handling workflow. We track each privacy request through intake, identity verification, fulfilment/denial decision, and closure. If your request is denied in whole or in part, we provide the reason and appeal route in accordance with applicable law.

For auditability, we keep an internal record of request date, request type, verification status, outcome, and completion date.

CCPA Consumer Request Metrics

In accordance with CCPA regulations (Cal. Code Regs. tit. 11, § 7102), we publish annual metrics on consumer privacy requests. The following data covers the most recent reporting period:

Metrics are updated annually. “N/A” indicates that no reportable figures are currently published for the reporting period (for example, where the first annual reporting cycle has not yet completed or publication is not currently required). The reporting period runs from 1 January to 31 December of each calendar year; metrics are published by 1 July of the following year.

Authorised Agents

Under the CCPA, you may designate an authorised agent to submit a request on your behalf. The agent must provide written authorisation or a valid power of attorney. We may still verify your identity directly.

Right to Appeal

If we deny your request, you have the right to appeal. Contact privacy@avajora.com with the subject “Privacy Request Appeal.” We will respond within the timeframes required by applicable law.

You also have the right to lodge a complaint with your relevant supervisory authority:

• UK: Information Commissioner’s Office (ICO) — ico.org.uk
• EEA: Your national Data Protection Authority — edpb.europa.eu
• California: Office of the Attorney General — oag.ca.gov/privacy

Related Pages

• Privacy Policy — full details of our data practices
• Do Not Sell or Share My Personal Information — opt out of ad-related sharing
• Advertising Partners — who receives your data
• Cookie Policy — website cookies